Satisfaction with focused and risk approach antenatal care services among pregnant women attending primary health care centers in Erbil city
Keywords:Personal Satisfaction, Pregnancy, Risk, Health services
Objectives: Client satisfaction is essential for further improvement of the quality of health care. This study aimed to assess the satisfaction with focused and risk approach antenatal care services among pregnant women in Erbil city of Iraq.
Methods: This cross-sectional study was conducted at two primary health care centers in Erbil city, one provides focused antenatal care services and the other provides risk approach antenatal care services. A convenience sample of 300 pregnant women (150 pregnant women from each center) participated in the study. An especially designed questionnaire was used for data collection.
Results: Around 61% of women attending focused antenatal care were very satisfied with care while only 12 % of women attending risk approach standard antenatal care were very satisfied with antenatal care (P <0.001). The perceived causes of dissatisfaction included crowding in the clinic in the morning, unfavorable waiting area and unavailability of daily sonar exam. A significantly higher proportion (P<0.001) of the high level of satisfaction (78%) was reported among women attending focused antenatal care than risk approach standard antenatal care (38%).
Conclusion: Women attending focused antenatal care were highly satisfied with services provided to them while those attending risk approach standard antenatal care were less satisfied with services. Further improvement of focused antenatal care services in Erbil is required.
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